From November 2nd to December 7th, 2015, the Library conducted a Services Quality Survey.
3,518 current students, faculty, and staff responded (~20% response rate).The Library achieved 7.01 for Perceived level of service, its highest ever (compared to 2011 and 2007).The Survey was a joint project of 6 libraries at UGC-funded institutions (JULAC libraries), using LibQUAL+?, a survey instrument developed by the Association of Research Libraries, widely adopted by libraries worldwide.Respondents? comments also provide useful feedback to us for making sustainable changes and developing services to meet users? needs. Of the 1,483 comments received, over 25% were solely positive, and many more combined suggestions with appreciation.
